The state of the conversational AI market

Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. It not only helps to resolve customer queries faster, but improves over time by learning new skills and information with every interaction

Organisations looking to begin conversational AI initiatives need to be asking the right questions and setting the right goals to see success. With a holistic and a strategic approach, businesses can avoid pitfalls and setbacks and achieve the true potential offered by conversational AI solutions.

In this paper, we share the key questions companies should be asking about conversational AI, as well as advice on how to overcome many of its common challenges.

Topics covered include:
• Three key predictions and the evolution of conversational AI.
• Which contact channels are preferred by enquiry type?
• Key lessons for conversational AI.
• Providing empathy by leveraging virtual agents that have a real personality.