How easy is it to change policyholder and employee habits and mindsets to help lay the groundwork for digital motor claims?

In this snippet from a recent motor claims webinar, an insurance panel featuring Hugh Pelling from Blue Prism, Neil Ashley of Aviva, and Peter Edgar of RSA discuss how easy it is to change policyholder and employee habits and mindsets to help lay the groundwork for digital motor claims.

The panel discuss why employee buy-in is crucial to the successful introduction of any new technology or change to existing processes, and why insurers must do this while also meeting customer expectations of FNOL.