Claims handling: The changing face of broking

Over the past 20 years there has been a monumental shift in brokers' perceptions about what customers want. In the 1990s 70% of brokers considered claims handling irrelevant to their ability to win and retain business - today, a massive 79% feel it is vital. Furthermore, claims handling now ranks as the second greatest perceived strength among brokers, outperforming price, range of services and access to good insurers.

So, what has changed to make claims handling so essential in today's market? Download this article to find out more.

Topics covered:
• Accelerating the claims process.
• Greater customer expectations.
• Knowledge of the customer.
• Customer outcomes to the forefront.
• Changing role of the broker.