Claims technology: Benefits, outcomes & how to implement digital claims

Proactive, efficient claims management is arguably the most critical component of an insurer’s ability to protect their customers and themselves. To be successful in this element of operations, many insurers are utilising new claims technology and moving to digital claims processing.

But how? As part of the ongoing digital transformation of the insurance industry, many have implemented digital or automated solutions that touch all areas of insurance functions. In fact, it is generally estimated that 60% to 70% of claims can be handled in a fully automated fashion.

This blog highlights the benefits of investing in digital claims solutions and the steps insurers can take to successfully make the digital claims transformation.

Topics covered:
• What are digital claims?
• Why switch to digital claims?
• How to leverage big data & artificial intelligence for digital claims.
• Common best practices for digital claims implementation.