The power of three: Building the new operating model for financial services

Many financial services institutions are built on complex process architectures that have evolved over decades, especially for major product groups such as loans and credit cards. The sector has traditionally deployed large volumes of people to undertake repetitive and mundane tasks, often using old and non-interoperable technologies.

Over time, this approach has introduced high levels of manual handoffs, bottlenecks, staff attrition and data inaccuracies. And it has inhibited productivity, profitability and competitiveness. Most importantly, this traditional operating model, where people have been used as the glue to unite systems and processes, created barriers that have prevented

To understand how far financial services institutions have evolved, Blue Prism undertook global research with 550 financial services professionals to uncover where progress has already been made, how work models are changing and how change is predicted to continue in the future.

In this, the first in a series of executive briefing papers based on our research, this content explores:

• What intelligent automation is.
• The benefits it delivers to financial institutions.
• How intelligent automation is freeing up humans to undertake more meaningful work.