Managing Your People
171 whitepapers and resources
Managing Your People
Covid and King Canute - who's going to get wet feet?
In this blog, Mike Smart, Sales Director, Duck Creek Technologies, looks back at the effects of the pandemic, how working practices will alter, and the opportunities on the horizon for the insurance industry.
Webinar: The digital innovation gap
This webinar focuses on how companies can change their culture by increasing the level of digital curiosity in their organisation, leading to digital success.
Case study: Zurich UK invests in customers and employees with a successful intelligent automation program
Read this customer story to learn how Zurich UK have scaled intelligent automation in the business to be able to process more than three million transactions with automation, and assist with alignment of resource within different teams and functions.
Preparing for the next normal of work in insurance
This ebook explores what is next for the insurance workforce and what impact the accelerated use of intelligent automation and artificial intelligence will have on the industry.
Combining technology with empathy to strengthen the insurance claims process
This whitepaper considers how technology such as intelligent automation is supporting a new drive for prioritising empathy in the claims process and overall customer journey.
How easy is it to change policyholder and employee habits and mindsets to help lay the groundwork for digital motor claims?
In this snippet from a recent motor claims webinar, an insurance panel featuring Hugh Pelling from Blue Prism, Neil Ashley of Aviva, and Peter Edgar of RSA discuss how easy it is to change policyholder and employee habits and mindsets to help lay the groundwork for digital motor claims.
A guide to intelligent automation for the insurance back office
This ebook provides a guide on how to identify the functions and processes where automation can make an immediate impact in the insurance back office, and how to engage your people with a new approach to work.
How to create an effective communications strategy for your intelligent automation program
In this webinar, Ian Blackburn, customer success manager, Blue Prism Cloud, discusses how you can ensure your internal communications are doing your automation project justice, and how to elevate your strategy so that your team are not just behind you, but beside you leading the charge.
Is working from home actually best for customers and employees?
The working from home model has real potential to become a permanent fixture for many insurers, although some key issues still need to be addressed. This blog highlights some important considerations when it comes to managing employees and meeting customers’ needs in a remote working environment.
Brexit: How will the EU Settlement Scheme affect employers?
In this article, Hannah Thomas, Markel Law’s employment law solicitor, summarises the EU settlement immigration scheme in place for European Economic Area nationals, Swiss nationals and their family members who wish to continue living in the UK after 30 June 2021 and what it means for employers.