Managing Your People
171 whitepapers and resources
Managing Your People
Optimising customer and employee experience in a world of remote work
In a new hybrid world of work, engagement and communication for employers, suppliers, employees and customers will be critical, to deliver the experience that all stakeholders will need. This content focuses on how businesses can optimise customer and employee experience in a world of remote work.
Expert view: Getting employees back to work safely and legally
Getting staff to come back into work prompts a host of legal questions. This content features a link to a guidance document which reviews the government’s guidance on reopening workplaces in relation to the complex health and safety obligations employers are faced with.
InsurTalk with Laura Drabik: WSIB's Samantha Liscio on enabling a seamless, digital customer journey
In this podcast, Workplace Safety Insurance Board Chief Technology and Innovation Officer, Samantha Liscio, discusses the insurer’s digital transformation and accompanying cultural shift. The podcast also discusses how WSIB creates production-ready products using a digital factory concept.
Redefining diversity to drive growth and shore up organisational resilience in insurance
Now, more than ever, diversity is a recurring theme in our conversations with insurance leaders. This content focuses on why insurance companies first need to redefine diversity before they can meaningfully embed it into their cultures and reap the true benefits.
Business intelligence: Unlocking the power of data to generate actionable insights
Business intelligence plays an integral role in every organisation, turning data into meaningful information for making the right decisions. This content sheds light on how businesses can get the most out of their business intelligence solutions by aligning data processes with people and technology.
What we can learn about insurance fraud: Reading Malcolm Gladwell’s talking to strangers
This content highlights why our human instinct to default to truth by giving individuals the benefit of the doubt can lead us to the wrong conclusions about insurance fraud and how automation can help claims teams overcome the limitations of human judgement.
Adapting corporate social responsibility during the Covid-19 pandemic and beyond
Societies have been grappling with the effects of the coronavirus on individuals and communities as well as the economic fall-out and financial consequences for organisations. This article explains how corporate social responsibility efforts have adapted to try to meet the changing circumstances.
Let's Talk: Building up diversity in the construction industry
Less than 9% of workers in the U.S. construction industry are women, according to the National Association of Women in Construction (NAWIC). In this article, AXA XL’s Rose Hall sheds light on her own career path and highlights the opportunities that more women in construction can offer the industry.
Infographic: What does the future of work look like?
A new survey of over 6,700 employees and business leaders found that RPA and automation are leading digital transformation in this new economic reality. This infographic highlights what the future of work looks like.
Flexible furlough scheme: The next phase of the Coronavirus Job Retention Scheme
Since 1st July, it has been possible for employees to move to a flexible furloughing arrangement in which they can work under any part-time arrangement and be paid their normal wage for working hours. This article outlines the salient points of the next phase of the Coronavirus Job Retention Scheme.