Strategy
1173 whitepapers and resources
Strategy
Leveraging weather data for FNOL call volume management at insurance contact centers
One of the top challenges insurers face is increasing the efficiency of FNOL processes, especially during adverse weather events. This content looks at how insurers can leverage weather data to predict the inflow of claim-related calls, resulting in higher customer satisfaction among policyholders.
Turning around automation: Five factors to drive success & maximise automation ROI
There’s a lot of hyper commentary about RPA, but in reality it’s not going away, it’s just evolved. This whitepaper looks at how organisations can leverage the benefits of automation by focusing on five factors to drive success.
Six best practices to ignite the customer experience with IoT
The Internet of Things (IoT) extends digital customer experience to physical customer experience and customer journeys for ultimate brand distinction. This TDWI Checklist Report, outlines six best practices for data professionals and practitioners when using IoT to improve customer experience.
The state of insurance fraud technology
The Coalition Against Insurance Fraud, in partnership with SAS, conducted its fourth study to better understand how insurers are using technology to detect and prevent fraud. This report sheds light on whether insurers are succeeding with anti-fraud technology, challenges faced and future plans.
Insurance innovation for financial services cloud
This datasheet highlights how personal and commercial lines insurers can leverage financial services cloud to provide a seamless, intuitive customer experience, whilst building trusted relationships that last a lifetime.
Capitalising on compliance
Increasing regulation is placing pressure on insurance organisations to change the way they do business. This short article highlights why there needs to be a cultural shift in the way the industry views regulatory reporting and why data should be at the forefront of this important change.
In-depth - Sport & leisure: Checking in to sport and leisure
From spas and bars to golf breaks and weddings, hotels and B&Bs are diversifying into new areas within the sport and leisure market. In this feature, Sam Barrett focuses on the opportunities available for brokers looking to develop their specialist knowledge within this market.
Ethical AI: A quick-start guide for executives
To unlock the potential of Artificial Intelligence (AI) both to optimise and even transform organisations, we need to be clear-eyed about the issues we need to manage. This report sheds light on the key AI ethics issues for business and how you can build AI ethics into your organisation.
Overcoming insurance data challenges with a semantic data hub
This whitepaper explores how a modern approach can help address the industry’s unique challenges, and how a semantic data hub enables insurance organisations to improve business intelligence and build smarter applications.
Digital Broker Annual Report 2019
Based on input from 850 independent brokers, this report sheds light on the findings from the fourth annual Applied Digital Broker Survey. The report examines technology use within the broking space, five core competencies of a digital broker and why becoming a digital broker matters.