Strategy
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Strategy
Motor Mouth podcast six: Whiplash reforms fatigue and building a stronger customer journey
This week’s podcast brings you two topics in one episode. Jonathan Swift, content director for Insurance Post, interviews Simon Gallimore, vice-president for casualty and motor claims at AIG, on the topics of whiplash reforms and the customer journey.
Special report: The key issues impacting the motor insurance sector in 2020 and beyond
Ahead of Insurance Post’s upcoming Motor Insurance World event, this report focuses on the key issues impacting the sector. Topics covered: whiplash portal update; distracted drivers and mobile phone usage; keyless motor theft; how data from motor crashes will help reduce fraudulent claims.
Video: AI in insurance - Transforming customer relationships
Artificial intelligence will transform the insurance industry. In this video, Sasha Sanyal, Genpact's global business leader for insurance, discusses how insurers are using AI to impress and retain their customers.
Navigating the pace of change in general insurance
External forces are necessitating fundamental changes to the way insurers do business. Duck Creek Technologies commissioned Celent to survey carriers’ stances on the pace of change in insurance and the drivers causing this transformation. Download this research report to find out more.
Motor Mouth podcast three: Car repairs in the digital age
In the third of our series of podcasts with Motor Insurance World speakers, Mike Partridge, paint and body business manager at Volkswagen UK, is interviewed by Post’s content director Jonathan Swift, outlining what challenges insurers can expect to come across over the next decade.
Infographic: What will be the biggest challenges for motor insurers over the next decade?
Based on research conducted by Insurance Post, this infographic highlights the seven biggest challenges for motor insurers over the next decade.
Insurance in the Age of Instinct
Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.
Achieving digital potential: New solutions to overcome limitations of legacy back-ends
The financial services sector is under growing pressure to deliver a better user experience. This report assesses the key role of digital integration hubs in allowing the sector to effectively overcome the limitations of legacy systems and speed up its digital transformation journey.
Insurtech roundtable: Getting over the back office blockade
Insurance companies risk falling behind more agile rivals if they fail to modernise their back offices. Post in association with Fincons Group recently brought together specialists from around the industry to discuss what insurers need to do to overcome their past to transform their future.
In-depth - high net worth: The tech transformation?
For the wealthiest in our society, service and security still seem to be winning out over speed and convenience. This article focuses on how new technologies could help brokers and insurers operating within the HNW space, and why the market isn’t yet ready to embrace a technological makeover.