Customer centricity in the digital age

As the pace of change continues to intensify, one thing has become undeniably clear: to succeed in the modern insurance marketplace, carriers must focus first and foremost on the evolving expectations of their customers – expectations often driven by everyday influences completely removed from the world of insurance.

This eBook explore the tools, techniques, and strategies carriers can tap into for success, and delve into three key concepts:

1. The changing nature of customer centricity in P&C insurance.
2. New ways of serving modern insurance consumers.
3. Innovations that carriers have introduced to disrupt the traditional insurance marketplace.