Smart Communications
Smart Communications offers a transformative cloud-based platform for enterprise customer communications. The conversations between companies and customers have never been more critical in establishing, maintaining and growing customer satisfaction and improving the customer experience. Smart Communications provides insurers with the ability to generate mission-critical communications with customers via the channel of their choice. With easy-to-use template building tools and browser-based editors, business users are in control of creating and sending hyper-personalised communications that improve the overall customer experience. Our global customer-base of over 500 brands relies on our platform to onboard new policyholders faster, process claims more efficiently, and generate simple yet sophisticated correspondence all while seamlessly managing engagement across brands, languages, and jurisdictions.
All content by Smart Communications
Communications in the time of Covid-19: Delivering SMARTER digital conversations just became more critical
In light of the Covid-19 pandemic, this blog focuses on why it is critical for businesses to stay focused on what matters most—the customer experience and why evolving from static communications to two-way, interactive, SMARTER conversations with customers has become more critical as a result.
Achieving digital agility in the age of Covid-19
This blog highlights some of the challenges businesses are facing in the age of Covid-19 and ways to improve digital agility in order to overcome this disruption and lead meaningful conversations with customers at a time when it is more important than ever.
Resolve to make conversations SMARTER in 2020
To be successful in 2020, companies must become more digital-focused, while keeping customer experience a top priority. Download this whitepaper to be inspired to transform customer communications into engaging, SMARTER conversations!
Evolving from customer communications to SMARTER conversations
Your customers are trying to tell you something, and it's time to deliver. This eBook addresses the critical need for companies to start to have SMARTER customer conversations and how you deliver the change your customers want and need.
Are customer communications getting SMARTer?
Smart Communications conducted research to understand what matters most to consumers when it comes to the communications they are receiving from financial services and insurance companies. This report sheds light on the research findings and how companies can deliver on customer experience.
Three steps incumbent insurers can take to remain relevant to customers
This whitepaper focuses on how companies can achieve success in 2020 by making customer conversations SMARTer in order to improve customer retention. The paper also looks at the emergence of InsurTechs and three steps incumbent insurers can take to remain relevant to customers.