Strategy
1144 whitepapers and resources
Strategy
Blog: Life on the edge - disruption in the insurance industry as digitisation gathers pace
The aim of this blog is to analyse the benefits of interconnection and insurance, by looking at the digital edge, where the shift to digital is impacting the insurance market and just about every other industry.
Blog: Digital is transforming the insurance industry
What does digitisation in insurance actually mean? This blog outlines the specific implications of digitisation for the insurance industry, typical constraints hindering change and how they can be overcome, before highlighting the potential benefits that can be achieved by the industry.
General insurance pricing practices: Interim report
The FCA’s interim report sets out concerns about how pricing in the home and motor insurance markets leads to consumers who do not switch or negotiate with their provider paying high prices for their insurance. This report also sets out some potential remedies to tackle concerns about pricing.
A little less conversation, a little more action in insurance!
The use of chatbots within the insurance industry is now becoming a reality. This blog highlights the implications of using chatbots as a customer communications tool and the importance of striking a balance between digitalisation and human empathy.
Infographic: The next generations and insurance
Representing two billion people, Millennial and Gen Z adults between the ages of 18 and 38 are becoming more relevant to the insurance industry in terms of spending power. This infographic illustrates how brokers can meet the needs of the changing consumer to grow a more profitable brokerage.
Broker roundtable: Dealing with data
The amount of data that brokers have access to is increasing rapidly. Our panel of experts discuss how the industry can use this information to improve the customer experience and create efficiencies.
The broker of the future?
What advances in technology may shape the insurance sector in the future and what does the broker of the future look like? In this blog, BIBA’s CEO Steve White outlines some enablers and trends that can be both threats and opportunities for the broking community.
The digital age of insurance: A roadmap to digital transformation
Now that the digital transformation of insurance is here, opportunities abound for brokers who are ready to take the steps necessary to ensure their futures in the digital age. This content focuses on the factors driving the digital age of insurance and why going digital matters for brokers.
The digital age of insurance: Five reasons why your brokerage should be digital
The time for denial of the digital age of insurance is over. The call to action is simple: it’s time for brokers to seize the opportunity of digital transformation. This eBook focuses on five reasons why your brokerage should be digital.
Special report: The future of personal lines - An expert view
The insurance industry needs to understand the demands of its future customers if it is to meet their expectations. EXL’s head of UK and Europe and SVP Insurance, Nigel Edwards explains how smarter insurers will adopt personalisation and a frictionless purchasing and servicing experience to win out.