Strategy
1169 whitepapers and resources
Strategy
Automation and machine learning: The future of insurance
This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.
The future of insurance: Product innovation opportunities right under carriers' noses
The need to innovate, and to do so quickly, is now deemed critically important by 88% of insurance companies. This blog highlights the importance of having a properly balanced innovation portfolio and how insurers can deliver business value quickly by focusing on adjacent product innovation.
The insurer-customer relationship: Using personalised, meaningful engagement to drive loyalty
The relationships customers want with their insurer have evolved. Based on research conducted by Collinson, this report explores the use of data and communications to improve customer experience, improve customer loyalty and ultimately, drive results for insurance providers.
Blog: Zurich FaceQuote goes from idea to app in weeks
Zurich investigated new ways to promote life insurance adoption across the UK market. This blog post highlights how the FaceQuote app enables Zurich to reach a wider market by offering users a way to interact and get a quote with the technology they engage with every day: the camera on their phone.
Blog: Build innovative insurance products fast
One of the biggest opportunities is the introduction of innovative new insurance products through digital channels, but many insurers say they lack an achievable plan to carry out a successful digital transformation. This blog highlights how insurers can leverage adjacent product innovation.
Beyond pay and claim: Building profitable relationships in insurance through added value benefits
Collinson surveyed over 2,000 consumers who’ve bought or renewed travel, car or home insurance in the past 12 months in the UK. With a focus on product innovation, discover how added value benefits can be used to drive profitability across different demographics and products.
White list - is your glass half full?
As insurers continue to explore new ways to fight fraud, one thing they might consider is turning the models for identifying fraudulent claims on their head. This blog looks at how insurers could apply more intelligent white-listing of customers in order to speed up the fraud investigation process.
The next generations and insurance: Understanding buying behaviours and preferences of younger adults
The face of the insurance customer is changing. Applied partnered with ORC International to conduct a survey on what Millennials and Gen Z adults are looking for in their insurance providers. Read this report for insight into the insurance buying behaviours and preferences of these two generations.
The complex world of scheme compliance
Schemes have the potential to be a fantastic opportunity for brokers, however this outsourced world of insurers and brokers working together has strict regulation and compliance requirements. This article focuses on how brokers and insurers can navigate the complex world of scheme compliance.
Industry brief: Prevent application fraud and detect false claims
Policyholders have high expectations for a streamlined experience, but insurers must also consider the realities of rising fraud. This content looks at how insurers can balance the competing demands of catching fraud, authenticating good customers, and providing outstanding user experience.