Strategy
1173 whitepapers and resources
Strategy
The truth about customer experience
The truth about the customer experience is that touchpoints used to be critical in determining a customer’s satisfaction. However, there are more touchpoints and complexities than ever before. Download this whitepaper and learn the truth about the customer experience.
Three priorities for becoming a digital insurer
The insurance market is ripe for disruption – are you prepared? Find out what three digital priorities insurers can’t ignore and how your peers have benefited by digitising their operations.
Automation: Rise of the machines
A study placed underwriters near the top of a list of jobs most at risk of being phased out in favour of automated systems. But how real is the prospect of underwriters being replaced by machines, and should it be welcomed or feared? Download Post's article to find out.
Roundtable customer retention: How to use data to keep hold of customers
Insurers love data. Offer it, and they will hoover information up – all the better to price and understand the risks they face. But can the way data is used and analysed in the insurance industry pave the way to customer loyalty?
InsurTech strategies for the digital insurance age
To understand the different approaches insurance companies are taking to achieve digital transformation, OnBase in partnership with Post completed a Digital Strategy Survey. Based on input from over 70 IT decision makers, this whitepaper provides an in-depth analysis of the research findings.
Directors' and officers' innovation: D&O development
With a spate of innovation in the directors’ & officers’ market, how is the cover staying relevant in a constantly changing world? This article sheds light on how insurers can meet the evolving needs of senior executives and address their top five concerns.
Digital insurance: Blockchain buzz
It’s a buzz word that’s been reverberating around the offices of many insurance companies but blockchain remains a grey area for most who work in the industry. This article sheds light on the characteristics of the mutual distributed ledger system and the benefits for insurers.
Infographic: Building the digital insurer - Three priorities insurers must tackle with speed
This infographic illustrates why insurers must tackle three key priorities with unprecedented speed to achieve digital transformation. Areas covered: product development; customer experience; operational efficiency and insurance functions most impacted by digital.
Big data: A challenge and an opportunity for brokers
The rise in ‘big data’ could usher in a host of opportunities for insurers to expand their customer bases but it could also prove a test for brokers. This article studies the threats posed to brokers from ‘big data’ and highlights how brokers can still make themselves relevant in the digital world.
Calling on procurement to add more value to insurance claims management
Given the low priority assigned to claims handling in the past, many insurers face a capabilities gap, with under two-thirds of claims fully transparent to insurers’ own staff. This paper highlights how a broader, more strategic approach to claims procurement allows insurers to make improvements.