Strategy
1144 whitepapers and resources
Strategy
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.
Ethical culture: The challenge for insurance marketers
Marketers are increasingly involved in some of the most important aspects of the customer proposition. This CII guide on ethical culture and insurance marketing looks at five issues in depth: product; information; price; distribution; suppliers.
Designing a sustainable digital insurer: Learning from the digital pioneers
The use of digital, mobile and social media is changing the nature of business for insurers. This whitepaper looks at the opportunities and threats for insurers and highlights why insurers that embrace digitisation have an opportunity to generate new business value and better engage with customers.
AXA's approach to the Insurance Act - A guide for brokers
This broker guide sets out how AXA intends to incorporate the provisions of the Insurance Act 2015 into its commercial insurance contracts and outlines what further help and support will be available from AXA.
In depth: Haulage - a market in flux
The haulage industry poses many challenges to insurers, including a high volume of claims and a competitive rating environment. But for those who are willing to face the risks and understand the market, it is an attractive and growing space to be involved in. Download this article to find out more.
In-depth: Break into cyber
Larry Ferguson investigates why some brokers aren’t selling cyber and learns why they should be. He finds out how, with expertise and effort, cyber policies can be explained and sold to clients.
Internal models: A reinsurance perspective
Published by Insurance Europe's Reinsurance Advisory Board, this report focuses on the use of internal models by reinsurers. Topics covered: history and experience of internal model use by reinsurers; benefits of using internal models for prudential purposes; the future for internal model use.
European General Data Protection Regulation: A cyber game changer
On the cards for the longest time, the European General Data Protection Regulation has finally obtained member state approval and the clock has officially started counting down to its 2018 implementation. This article briefly outlines new responsibilities that insurers must prepare for.
Insurance jobs: A game of snakes and ladders
Insurance employees need the right skillsets if they are to keep their jobs. Which roles offer the most potential for future success? Download Post's article to find out more.
Broker M&A advice: A wise head
When it comes to a major strategic business decision, it is understandable brokers want some hand-holding. But who is best placed to provide professional advice and how much will it cost? Post's article investigates.