Strategy
1144 whitepapers and resources
Strategy
Seeking a single view of the customer: Why insurance needs to embrace omni-channel
In recent years the air has been thick with discussion about customer centricity and omni-channel engagement, but what exactly do these phrases mean for the insurance industry? This whitepaper focuses on the benefits insurers can achieve by segmenting customers and providing bespoke solutions.
Roundtable: The caring economy
With ever increasing pressure on charity funding, many are cutting costs but, as our panel of experts testify, scrimping on insurance is a false economy and brokers need to help educate the sector. Download this article for a summary of Insurance Age’s roundtable discussion.
Ethical culture: Developing a culture of responsibility in a regulated environment
This CII report considers how financial services regulation impacts on the development of an ethical culture. It covers the introduction of the Senior Insurance Mangers Regime and the Senior Managers & Certification Regime for banking.
Price comparison websites: No comparison
There are plenty who would celebrate their demise, but despite regulatory scrutiny, price comparison websites remain strong. Download Post's article to find out more.
International: March of the European giants
European insurers have huge influence in the UK, so how are their strategies set to unfold? This article looks at the opportunities available to European insurers looking to achieve growth in the UK.
Climate change: The future is in our hands
The Paris climate change summit is over – and now the work begins. What response will the insurance sector provide?
Vulnerable customers: Access at a price
How businesses treat vulnerable customers has been the subject of concentrated focus by the Financial Conduct Authority and insurance trade bodies over the past 12 months. Insurers deny giving disabled customers a raw deal, but could they be doing more? Post’s article investigates.
CIR Special Report – 2016: A confluence of risks
Predicting the future is vital to preparing your business for any eventuality. This CIR Special Report examines the convergence of risks that will define the landscape in 2016, and the potential impact of climate, technological and social change on organisations’ risk management strategies.
Disruptive influences: Technology, politics and change in the financial sector
This report focuses on the next wave of technological progress which is likely to have a fundamental impact on how the financial services world will interact with and impact on the wider consuming public.
Review of the year: General insurance
The past year has been a rollercoaster ride for general insurers, with tough market conditions serving as a backdrop for highs, such as strategic consolidation and lows, including the IPT hike. Post approached a number of major insurers for their take on what has been an action-packed year.