Strategy
1144 whitepapers and resources
Strategy
Bad reviews are good for business: Harnessing the power of negative reviews
Bad reviews can help your business – it runs counter to every marketer’s instinct. This whitepaper will show you the benefits bad reviews can bring, and how to deal with negative feedback to transform criticism into extra sales.
P&C claims in the digital era: Managing digital content and processes
This whitepaper sheds light on how leading P&C insurers are moving beyond the claims transaction and leveraging advanced technologies to create a new digital claims environment. The paper highlights the opportunities available for insurers to improve performance and enhance the customer experience.
Roundtable: The future of the insurance industry
One of the big challenges the insurance industry faces is adapting to the increasing use of technology. Post recently gathered a group of Chartered Insurance Institute young generation members and asked them to present their ideas of what the customer focused insurer of the future might look like.
Insurance and customer communications management: Give consumers what they want
This paper explores the significant shift in consumer communication expectations, the traditional hurdles that insurers face and how these can be overcome with a broad CCM vision based on practical, achievable business goals.
Keeping pace with the modern customer
Enlightened customers demand ease, speed and consistency no matter how they choose to connect with companies. This whitepaper focuses on why businesses need to embrace the speed and agility of today’s consumer or risk alienating their most critical stakeholders.
Expertise from A-Z: Taking stock of the year so far
Six months into 2016, what have been the highs and lows for the insurance industry – and what does the rest of the year have in store? Download this article to find out more.
Future proofing broking: The views of the next and current generation of brokers
The word most often used to describe brokers is ‘resilience’ - but being able to stand firm in a fast moving market is not enough. Based on input from rising stars and senior brokers, this whitepaper provides some clear-cut guidance as to how the broking industry can flourish into the future.
Insurance industry collaboration 2020: A look ahead
What will be the best way for insurers to collaborate in the year 2020? In this future-oriented report set in 2020, we discuss how an insurance company, NSEW, uses a Five Pillar Framework to manage every collaboration session.
Myth vs reality: The expectation gap in the UK insurance industry
This whitepaper studies whether there’s an ‘expectation gap’ between what customers say they want from their insurance provider and what they actually receive. The paper also provides an analysis of the role of price comparison websites whilst highlighting opportunities and threats for insurers.
Future of broking: Articulating the value of a broker
Insurance Age, in association with Zurich, held a series of events with senior brokers to encourage open discussions and some fresh thinking around how broking firms can best articulate their value to customers. This whitepaper reveals the conclusions and insights gained from the events.