Strategy
1169 whitepapers and resources
Strategy
Customer-centric differentiation in insurance: Meeting the data challenge
The insurance ecosystem, rocked by disruptive technological and competitive forces, has changed forever. Based on in-depth research, this report sheds light on how insurance companies are readying themselves for customer-centric differentiation.
Insurtech start-ups: Funding the future
Insurtech start-ups have a range of options to fund their business: from private equity to crowdfunding, from partners to business angels, from incubators to accelerators. Post’s article assesses the different options available for insurtech start-ups.
Spotlight motor data: Taking today's customers into the fast lane
Having grown up in the internet age, Millennials have very different expectations to previous generations. Young people are getting into the driver’s seat and motor insurers need to understand how to build a relationship with them. Download this article to find out more.
Cross-selling to businesses: A quick guide
There are plenty of opportunities for cross-selling when arranging cover for small and medium-sized businesses. Designed for brokers, this quick guide discusses key questions that will get your customers thinking about where they may have gaps in cover and help boost your chances of cross-selling.
The Fujitsu European financial services survey: Disruption in insurance isn't just a tall tale
This report focuses on how digital disruption is shaping the behaviour of insurance consumers and what they expect from their providers. The report highlights how insurers can benefit by meeting existing customer needs and anticipating their needs in the future.
How far away is our driverless future?
Autonomous vehicle technology is already here, but the infrastructure is still being worked on. In this article, motor industry expert Richard Aucock examines the driverless future and how legislation and car insurance may need to change to keep up with technology.
Consumer vulnerability - How well is insurance responding?
This report represents the thoughts and ideas of the members of the CII’s Underwriting Faculty New Generation Group who were challenged to identify a project of their own choosing that they felt could help drive change in the insurance profession for the ultimate good of customers.
CII member economic outlook and Brexit survey: Economic, business and employment prospects for 2017
Confidence in the UK economy in 2017 has dropped to the lowest levels since 2011: the greatest one-year fall for each index since records began. Download this edition of the CII Member Survey for more information on attitudes towards future economic prospects and the impact of Brexit.
2016 legal changes for brokers explained
The Insurance Act has introduced some of the most important changes to UK insurance contract law in over a century. The Enterprise Act and the Third Parties (Rights Against Insurers) Act will also impact the industry. This article highlights the implications for brokers.
Expertise from A-Z: 2016 review
This article focuses on the tumultuous changes of 2016 and provides a preview of what 2017 may have in store for the insurance industry. Topics covered: General Data Protection Regulation; autonomous vehicles; motor regulation; the sharing economy; connected homes.