Leveraging digital to transform the customer journey

A key theme during the latest TINtech webinar was the importance of keeping claims and operating models simple and digital in order to improve the customer journey.

Featuring panellists Bart Patrick from Duck Creek Technologies and Jeremy Trott from Ecclesiastical Insurance Group, the discussions delved into the claims operating model and how – spurred on by the pandemic – the cultural response from the industry to meet customer demands has changed.

This is good news for UK consumers, who for the last few years have come to expect mobile-friendly access, instant results, and reliable customer service.

Read this blog to find out more.