First impressions last: How to balance human touch and technology with smarter onboarding

The past year has seen insurance providers having to evolve and adapt as their customers spend more time at home. This includes onboarding new customers and is increasingly done either wholly or in part digitally.

In this webinar, panellists from CRIF, Zurich and Marmalade Insurance discuss how insurance providers can optimise the first contact with new customers and make the onboarding process as smooth and engaging as possible.

Watch this webinar to find out:
• How to make a great first impression and set the tone for a positive customer relationship.
• How insurers and brokers have adapted their policyholder onboarding over the past 12 months.
• What external data sources/digital tools you can bring to the onboarding process to help ease the amount of information customers need to input.
• How insurance providers can marry physical and digital to offer solutions to less digital-savvy customers.
• How onboarding can reduce the risk of fraud, by allowing greater validation checks.
• How human-centric technology can provide a smarter onboarding experience.