Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does?
Especially given a number of digital native businesses appear to have rewritten the rule book in terms of delivering a truly customer centric service across the value chain: from the marketing to the sale; then subsequent communication and fulfilment.
In this webinar, an expert panel discuss how insurance companies can become truly customer centric and rise to the challenge posed by digital disruptors.
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