Speeding up validation to separate fraudsters from genuine claimants

As the insurance fraud battleground continues to evolve, some fraudsters are getting smarter at using modern technologies to embellish their false insurance claims, whilst more opportunistic policyholders are being driven to seek illicit gains as the cost-of-living crunch means money is tighter than ever.

But no matter what type of fraudster an insurance company faces, the request for more evidence to support a claim is a given these days.

As insurers strive to gather more information from separate channels to combat fraud, how can they ensure that claims validation processes are fit-for-purpose and that the claims journey for policyholders seeking genuine compensation is as seamless and timely as possible?