How can insurers leverage new technologies to level up with customer expectations and future-proof the industry?

There has been a lot of discussion around digital acceleration over recent years, with the pandemic playing an undoubted role in escalating customer expectations as to how businesses engage and service them.

Often described as a “distressed purchase”, insurance is no different with policyholders used to Netflix and Amazon believing all sectors are equal when it comes to customer experience.

So whether it is buying/renewing/claiming on motor cover or watching the latest eight-part blockbuster drama, as far as consumers are concerned the journey should not be too dissimilar.

In this webinar, an expert panel discuss how insurers can harness new technologies to level up and satisfy clients.