Research state of the broker nation: Digitalisation and the future
Over the summer of 2016, Post spoke to 23 brokers working for UK brokerage houses about a range of issues concerning insurers, regulation and governance, professionalism, digital technology and the future.
In part one of the research study sponsored by LV=, Michèle Bacchus asks if brokers can survive the digital age.
Topics covered:
• Digitalisation.
• Are commercial insurers meeting changing customer demands?
• Digital disruptors.
• Consolidation concerns.
• Advances in technology.
• Social media usage.
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