IT Planning
358 whitepapers and resources
IT Planning and Management
How can insurers achieve agility in an evolving digital world?
This whitepaper explains how new technology for managing business rules is helping insurers digitally transform their businesses to stay agile through automation, improve decision making and adapt to ongoing change.
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.
CII policy briefing: Cyber and the City
A report on cyber risk 'Cyber and The City', argues that firms across the industry need to take urgent action on cyber risk to ensure the UK continues to be a secure base for the world's leading financial centre. This briefing provides a headline summary of the key aspects of the report.
Making sense of cyber insurance: A guide for SMEs
Cyber threats are a growing and rapidly changing threat to UK businesses of all types and sizes. This guide sets out key features of cyber insurance policies to look for when you are seeking to insure your business.
Mobility and the enterprise: The transformation is underway
Mobility is the biggest shift that enterprise IT has faced for many years. This whitepaper highlights the opportunities available for companies to leverage mobile applications to empower employees and improve performance, plus the challenges IT professionals must overcome to achieve transformation.
Designing a sustainable digital insurer: Learning from the digital pioneers
The use of digital, mobile and social media is changing the nature of business for insurers. This whitepaper looks at the opportunities and threats for insurers and highlights why insurers that embrace digitisation have an opportunity to generate new business value and better engage with customers.
The foundation of digital business - Delivering transformative apps
Succeeding in today’s digital economy requires making a strategic and business investment in an application portfolio strategy that delivers faster response and better ROI. This paper highlights why you need an adaptable application platform to capture business opportunities in the digital age.
BRMS case study: Tokio Marine Insurance
This two page case study looks at how Tokio Marine Insurance used BRMS to automate its business support systems and achieve improved customer information management as well as enhanced service delivery.
Making smarter decisions in business process outsourcing
Most insurance organisations have more than 300 unique business processes and up to 900 unique activities. This three page article looks at how various organisations can use BRMS to automate decision making and highlights four specific advantages relevant to insurers.
Flexibility and control in insurance operations
To better understand the control and flexibility challenges facing insurance companies today, this whitepaper focuses on three key areas: underwriting, compliance and customer service.