IT Planning
363 whitepapers and resources
IT Planning and Management
Insurance and customer communications management: Give consumers what they want
This paper explores the significant shift in consumer communication expectations, the traditional hurdles that insurers face and how these can be overcome with a broad CCM vision based on practical, achievable business goals.
How business rule automation helps insurers deal with digital disruption
Digital disruption is creating big challenges for insurers and the need to streamline high-stakes decisions, combined with low industry margins, makes technology massively important. This whitepaper studies how business rule automation helps insurers deal with digital disruption.
Insurance industry collaboration 2020: A look ahead
What will be the best way for insurers to collaborate in the year 2020? In this future-oriented report set in 2020, we discuss how an insurance company, NSEW, uses a Five Pillar Framework to manage every collaboration session.
The business case for Enterprise Content Management
ECM is providing insurers with the means to take control, creating workflows that integrate multiple content sources, whilst enhancing data security and compliance. This whitepaper focuses on how organisations can leverage ECM to achieve positive outcomes.
Lessons from the Panama papers
Following one of the biggest leaks ever, online security experts look at the risk from hackers driven by political agendas rather than financial gain.
How can insurers achieve agility in an evolving digital world?
This whitepaper explains how new technology for managing business rules is helping insurers digitally transform their businesses to stay agile through automation, improve decision making and adapt to ongoing change.
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.
CII policy briefing: Cyber and the City
A report on cyber risk 'Cyber and The City', argues that firms across the industry need to take urgent action on cyber risk to ensure the UK continues to be a secure base for the world's leading financial centre. This briefing provides a headline summary of the key aspects of the report.
Making sense of cyber insurance: A guide for SMEs
Cyber threats are a growing and rapidly changing threat to UK businesses of all types and sizes. This guide sets out key features of cyber insurance policies to look for when you are seeking to insure your business.
Mobility and the enterprise: The transformation is underway
Mobility is the biggest shift that enterprise IT has faced for many years. This whitepaper highlights the opportunities available for companies to leverage mobile applications to empower employees and improve performance, plus the challenges IT professionals must overcome to achieve transformation.