IT Planning
363 whitepapers and resources
IT Planning and Management
Roundtable: Autonomous driving systems need standards
Can insurers keep up with the pace of change powered by Advanced Driver Assistance Systems – especially when it comes to repairs? Post, in association with Autoglass, hosted an industry roundtable to find out. Download this article for a summary of the discussion.
Roundtable digitalisation: Have insurers got their IT priorities back to front?
Have insurers mistakenly prioritised digitalisation to the detriment of improving back office processes, with potential consequences in terms of regulatory compliance, productivity and customer service? This article provides a summary of Post’s recent roundtable discussion.
Between a rock and a hard place: Why insurers tend to stay with their legacy document management solution
Insurers may not incur any new direct expenses by hanging on to their legacy ECM systems but, they may be overlooking many indirect costs of ownership. This article provides advice on how insurers can assess whether it’s worthwhile investing in new technology or sticking with their existing systems.
Insurance post Brexit - Why insurers would benefit from a fresh approach to agile operations
Following Brexit, insurers are faced with a need for greater agility and flexibility. This blog looks at why insurers need to look at holistic solutions that span geographic boundaries to improve customer engagement. The blog also highlights the emergence of PureCloud as a tool to enhance agility.
Brexit could be the insurance industry's catalyst for change
Embracing technology to improve customer experience is critical for the insurance industry, but is the industry doing enough to keep up with the rapid pace of change and digitisation? This blog post considers whether Brexit can be the catalyst for positive change in the insurance industry.
P&C claims in the digital era: Managing digital content and processes
This whitepaper sheds light on how leading P&C insurers are moving beyond the claims transaction and leveraging advanced technologies to create a new digital claims environment. The paper highlights the opportunities available for insurers to improve performance and enhance the customer experience.
A BIBA broker's guide to the General Data Protection Regulation
On 25 May 2018 we will all be obliged to comply with the General Data Protection Regulation which replaces the UK Data Protection Act 1998. This whitepaper studies the implications for brokers and why they’ll need a greater command over the data they hold, why it is held and for how long.
Using data to gain competitive advantage at point of quote – don’t follow the flock
Across the insurance industry, point of quote data checks are increasingly used to ensure the correct risk assessment is undertaken. This article highlights how insurers can leverage data enrichment techniques as part of their underwriting strategy and outperform the competition.
Omnichannel is no longer optional: Connecting the contact centre customer experience
Omnichannel engagement nearly triples customer retention. This whitepaper highlights why it’s critical for customer service providers, across all industries, to master omnichannel service in order to create a seamless, informed experience – no matter how the customer chooses to interact with you.
Achieving digital transformation within insurance by automating business decisions
For insurers, implementing a digital transformation strategy requires the modernisation of critical business processes such as underwriting, pricing and claims handling. This whitepaper studies how insurers can manage business decisions by enabling business rules to be automated in minutes.