IT Planning
363 whitepapers and resources
IT Planning and Management
Designing a sustainable digital insurer: Learning from the digital pioneers
The use of digital, mobile and social media is changing the nature of business for insurers. This whitepaper looks at the opportunities and threats for insurers and highlights why insurers that embrace digitisation have an opportunity to generate new business value and better engage with customers.
The foundation of digital business - Delivering transformative apps
Succeeding in today’s digital economy requires making a strategic and business investment in an application portfolio strategy that delivers faster response and better ROI. This paper highlights why you need an adaptable application platform to capture business opportunities in the digital age.
BRMS case study: Tokio Marine Insurance
This two page case study looks at how Tokio Marine Insurance used BRMS to automate its business support systems and achieve improved customer information management as well as enhanced service delivery.
Making smarter decisions in business process outsourcing
Most insurance organisations have more than 300 unique business processes and up to 900 unique activities. This three page article looks at how various organisations can use BRMS to automate decision making and highlights four specific advantages relevant to insurers.
Flexibility and control in insurance operations
To better understand the control and flexibility challenges facing insurance companies today, this whitepaper focuses on three key areas: underwriting, compliance and customer service.
The data game
Cloud technology is a must for many businesses, despite concerns over outages, software glitches and cyber-attacks. FM Global’s Angela Conway examines the pros and cons and the actions users should take to ensure data remains accessible.
European General Data Protection Regulation: A cyber game changer
On the cards for the longest time, the European General Data Protection Regulation has finally obtained member state approval and the clock has officially started counting down to its 2018 implementation. This article briefly outlines new responsibilities that insurers must prepare for.
Cash-for-crash fraud: Beating the fraudsters
This article sheds light on Wales’s biggest, most “highly organised”, motor insurance fraud to date, why British insurers must improve their detection powers to combat future scams and how new technology can help insurers to identify fraud patterns in real time.
Legal update: Cyber risks
This article highlights why a growing number of cyber incidents mean insurers must prepare to deal with a range of new business interruption liabilities, whilst also contending with increasing informational exposures and the impending European General Data Protection Regulation.
Why IT struggles to innovate and how you can fix it
In this eBook we explore the root causes of IT inefficiency and discuss methods companies have used to overcome them, turning their IT departments into innovation superstars.