Strategy
1144 whitepapers and resources
Strategy
Markerstudy Group case study: M&A growth strategy and delivering a ‘hybrid’ future of office and home working
In light of the Coronavirus pandemic, Markerstudy had to get over 3,000 staff working from home, whilst on-boarding new staff from the firms it had acquired. This case study focuses on how Markerstudy leveraged Citrix and IGEL OS to support its M&A growth strategy and deliver a ‘hybrid’ future.
Webinar – Part one: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part one of this webinar, an expert panel discuss how insurers can optimise the policy lifecycle and claims process to achieve a seamless CX. Topics covered include: maximising automation; using digital solutions to provide a seamless customer service; the danger of oversimplification in claims.
How can insurers leverage new technologies to level up with customer expectations and future-proof the industry?
Whether it is buying/renewing motor cover or watching the latest eight-part blockbuster drama, as far as consumers are concerned the journey should not be too dissimilar. In this webinar, an expert panel discuss how insurers can harness new technologies to level up and satisfy clients.
Buy vs build - Improving speed to market in the insurance industry
Is it better for insurance companies to build core systems software in-house or buy out-of-the-box solutions from a vendor? This whitepaper sheds light on the pros and cons of each approach, the emergence of SaaS, and how a hybrid approach offers insurers the best of both worlds.
Orchestrating innovation
The convergence of cloud, open APIs, and digital has opened the door to the next wave of innovation in P&C insurance. This blog focuses on how the orchestration of customer and employee experiences across an ecosystem of solution partners is reshaping the world of insurance.
The future for personal lines
In this article, LV Broker’s Mike Crane reflects on the impact of consolidation, pricing practices, trust and asks if brokers are well placed to take advantage of the developments.
Everest Group enterprise intelligent automation adoption maturity report
This fully comprehensive study of enterprise intelligent automation adoption maturity from respected research firm Everest Group offers actionable insights for intelligent automation strategy and implementation.
ESG and supply chain risks
In order to mitigate risk and embrace the opportunities presented by ESG, insurers will need to consider new and dynamic approaches to risk modelling, investments, and business operations. This content focuses on how insurers can improve ESG performance throughout the supply chain.
Weighing up the FCA’s consumer duty rules
In this article, compliance experts address what the FCA’s new consumer duty proposals will mean for the insurance sector. Read this content to find out whether the industry is ahead of the curve and if the changes will be value for money.
Social inflation: Why insurers are losing the analytics race
“Social inflation” is responsible for driving up the cost of claims across a range of lines, ultimately affecting insurers’ profitability. This blog sheds light on what social inflation is and why it’s a growing problem today for insurers.