Strategy
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Strategy
The tech toolbox: What do brokers need?
With a plethora of options on the market, deciding which technological solutions are best for their business can be difficult for insurance brokers. This content highlights the essentials that every broker should have in their technology toolbox to help both their staff and customers.
The importance of hearing the consumer voice
Listening to consumers is the most direct way of getting specific feedback – not just about their problems and challenges, but what they like about your products too. This blog highlights why the best insurance businesses are the best listeners and why claims communication is critical.
Retaining talent in the 'great resignation'
As we begin to move into the post-pandemic future, a shortage of employees has become a pressing concern for the insurance industry. Karen Jackman, director of regional broking at Aviva explains how the talent scarcity equation can be turned around to transform the workforce for the future.
We need an insurance industry ‘big bang’ across the back office
The UK insurance industry is on the verge of a ‘big bang’. Post-Brexit deregulation and digital transformation are reducing red tape, while unblocking innovation and investment. This blog highlights why creating a smarter insurance industry also depends on a parallel revolution in the back-office.
A new playbook for chief marketing officers
Organisations are now aware of just how integral marketing is to business and how much broader the CMO remit has become. But do marketing functions have the capacity to deliver results? This report focuses on the future of marketing and why CMOs should enable real time marketing to drive growth.
Commission vs fees?
The Financial Conduct Authority has implied that it is inevitable fees will replace broker commissions despite wailing, gnashing of teeth and well-intentioned protestations from some in the broker community. Peter Robinson of Prizm Solutions considers the impact of professionalism on the debate.
TechnoVision 2022: Financial services
Capgemini’s annual TechnoVision report covers technology trends and their implications for financial services firms. Featuring real-world examples from the insurance market, this report provides insights into how insurers can successfully navigate the business and technology landscape.
Insurance consumers are into innovation. Are you?
Results from the Global consumer insurance insights survey offer tantalising insights for insurers looking to hone in on consumer needs. With consumers showing strong interest in innovative add-on products and usage-based insurance, this blog highlights the opportunities for insurers.
Digital customer service: Reinventing how insurance companies interact with and support their agents and policyholders
Digital customer service technology is enabling insurers to reinvent how they interact with and support agents and policyholders. This podcast discusses major takeaways from Rick DeLisi’s book he co-authored, ‘Digital customer service: Transforming customer experience for an on-screen world’.
Five things you need to know about the global consumer insurance insights survey
The results are in and the analysis has taken place. In this blog, Shreyas Vasanthkumar, managing director EMEA at Duck Creek Technologies, highlights the calls to action for insurers, brokers and third parties following the Global consumer insurance insights survey.