Strategy
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Strategy
How customer communications management systems create better customer experiences
Effective communication is the foundation of any solid insurance customer experience initiative. This blog highlights how customer communications management software leverages the best of digital insurance functions to improve all aspects of the customer experience.
Blog: Enterprise content management for insurers
Many insurers are still missing the mark when it comes to managing their data and information. That’s why today’s insurers need a modern enterprise content management solution. This blog highlights five components of an ECM system and ten reasons why insurers need a modern ECM system in 2022.
Video Q&A: Kingsbridge Insurance Brokers managing director Gary Williamson
At the BIBA conference in May, many heads were turned by the appearance of a hearse outside the venue in Manchester. In this video, Kingsbridge Insurance Brokers’ managing director Gary Williamson sheds light on why the vehicle was parked there and Kingsbridge’s future plans.
Consent management: Customers take control
Consent management is an increasingly vital capability for effective data marketing, corporate transparency, and building customer loyalty. Read this report to discover how financial services companies can turn what many see as a compliance exercise into a competitive differentiator.
Counselling isn't just available for policyholders
People may feel that their problems and emotions pale in comparison to global events, but we all have issues that are unique to us and our situation. This blog provides an overview of ARAG’s counselling helpline service provided through Vita Health and shares some top tips for managing stress.
Switching insurance providers: Global consumer preferences
A growing number of consumers are comfortable using price comparison websites and buying insurance online, so how should insurance providers react? This short blog highlights why an engaging website and distribution channels are critical.
Accelerating transformation in insurance
To thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet. This content highlights why now is the time to embrace tech-driven opportunities and the steps insurers can take to accelerate transformation.
Global survey report: Management perspectives on transformation in insurance
SS&C Blue Prism surveyed over 500 insurance leaders globally about the key issues impacting the industry, strategic priorities, insurance intelligent automation programs and how they are planning to scale automation in the future. This report sheds light on the key findings.
What does the future hold for chief ESG officers?
With the growing importance of environmental, social and governance issues, companies are starting to recruit people to senior executive positions to oversee their strategies. This article investigates if the role of chief ESG officer is here to stay for the long term.
The benefits of technology for insurance brokers
This article investigates how modern technology can help the insurance industry move forward with greater flexibility and how brokers can reap the rewards of recent technological advances to plant the seeds of future growth.