Strategy
1144 whitepapers and resources
Strategy
The digital finance mandate: Transforming the office of finance in financial services
The pandemic and economic downturn forced a reckoning, with the new challenges highlighting the financial and workforce drain of legacy systems and manual processes. This paper highlights three areas that must be addressed by CFOs looking to create a new normal for their organisations.
Infographic: Global consumer insurance insights
Duck Creek Technologies asked 2,000 global insurance consumers what they feel insurers are doing well, what their buying preferences are, and in what areas the industry can improve. This infographic highlights strategic opportunities for insurers aspiring to provide the best customer experience.
Conversations for tomorrow: The new face of marketing
In the newest edition of Capgemini’s quarterly journal, ‘Conversations for tomorrow’, we consult over 20 thought leaders to discuss the issues that reflect the new face of marketing and lay out how CMOs can begin to prepare themselves to meet these challenges.
Wellbeing at work
The much discussed new normal is upon us. But what does this mean for leaders of organisations and how much are they going to have to learn to adapt to these new conditions? This article considers how leaders need to adapt to ensure happy and healthy teams.
Why multinational insurers are embracing low-code core systems
How can insurers react to new market trends and evolving customer expectations more nimbly, but still be confident in the security and robustness of their core systems? This blog takes a look at why multinational, multi-line insurance companies are embracing low-code core systems.
World Insurance Report 2022: Property & Casualty edition
The 2022 Capgemini and Efma World Insurance Report: Property and Casualty edition explores the role of climate change and the steps insurers need to take to generate deeper customer trust and offer personalised solutions tailored to individual needs.
Mistakes to avoid for a successful digital finance transformation
In this webinar, an expert panel discuss and share first-hand experiences from their finance transformation journeys. Topics covered include: how to avoid common mistakes; executing best practices; ensuring your finance department can act as a strategic partner to the business.
Looking through the claims telescope: Re-engineering the supply chain to build a customer-first process
Now is the time for insurers to properly support a supply chain and claims service built around meeting customer needs - rather than archaic processes. This content sheds light on the limitations of disjointed claims processes and how modern technology can help insurers deliver on customer service.
Webinar – Part two: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part two of this webinar, an expert panel provide practical advice to insurers on how to implement automation to achieve a seamless CX. Topics covered include: applying customer experience principles; building a business case to demonstrate ROI; balancing automation with human intervention.
Eight ways business intelligence is transforming the insurance ecosystem
Data, and the way data is used, is arguably the most critical factor in how well an insurer meets customer expectations and improves overall process. This blog focuses on eight ways business intelligence is transforming the insurance ecosystem.