Strategy

1144 whitepapers and resources

Strategy

Social inflation: A framework for action

Social inflation refers to an industry-wide rise in insurers’ claims costs over and above economic inflation. This white paper provides clarity to the concept and the trends which are distorting the market, before highlighting the work that is under way to help insurers understand their exposure.

Enhancing the insurance customer journey

In the new landscape of emerging insurtechs and big tech, successful insurers are embracing customer centricity to differentiate themselves and remain innovative. This eBook sheds light on how insurers can enhance the customer journey and deliver a best-in class customer experience.