Multinational insurance companies offering the full scope of P&C and general insurance products from commercial and personal lines to specialty coverages have sometimes struggled with the complexity of their IT systems. Changing things, adding new products or upgrading has felt like moving a juggernaut for many in the past, resulting in endless coding projects at core system level that are a drag on productivity and operational efficiency.
And yet they have invested vast amounts of time, money and resources into getting it right because it is critical for the millions of customers that rely on them every day.
Insurers ultimately want to know one thing – what does good look like? How can they react to new market trends and evolving customer expectations more nimbly, but still be confident in the security and robustness of their core systems?
Mike Smart, Sales Director, Europe for Duck Creek Technologies takes a look at how more multinational, multi-line insurance companies are distilling complexity into streamlined efficiency using low-code core systems.