Digital customer service: Reinventing how insurance companies interact with and support their agents and policyholders

Digital customer service (DCS) technology is enabling insurers to reinvent how they interact with and support agents and policyholders in today’s digital everything world.

In this episode of the Conversations of the Creek partner podcast series, Duck Creek's Rob Savitsky and Zach May sit down with Rick DeLisi of Glia to discuss major takeaways from DeLisi’s latest book he co-authored entitled, ‘Digital customer service: Transforming customer experience for an on-screen world'.

Listen to this podcast to find out how insurers can apply these takeaways to improving how they manage their relationships with agents, brokers, and other intermediaries.