Digital transformation
345 whitepapers and resources
Why does being a digital broker matter to your business?
Designed for brokers, this infographic looks at the five reasons why investing in digital technology drives significant business value and enhances a broker’s ability to meet the needs of today’s insurance customer.
Case study: esure cuts call center fraud by 40% with iovation
The rise of digital applications for insurance policies has brought with it an increasing number of bad policies, with fraudsters turning to aggregators to solicit quotes and submit applications. This case study looks at how esure collaborated with iovation to combat omni-channel fraud.
Travel insurance: Transforming and challenging through digital technology
Technology is transforming the travel insurance sector for its most important stakeholders – insurers; consumers; tour operators; medical and emergency service providers. This article looks at the specific technologies behind this revolution and the benefits for both policyholders and insurers.
Transformation across the insurance lifecycle for better service and reduced cost
This case study focuses on how EXL worked with one of the world’s largest publicly traded P&C insurance firms to rapidly transform its insurance value chain, restoring profitability and establishing the insurer as a formidable digital-era competitor.
Digital transformation of the marketing function for UK insurers
EXL’s research on UK insurers reveals a strong positive relation between the earned media value of the social media buzz, brand consideration and market share. This article looks at what digital transformation means for UK insurers’ marketing functions and how they engage with consumers.
Digital intelligence: Achieving the promise of digital insurance
EXL’s research suggests that many organisations are struggling to generate the business value they expect as a result of digital transformation. This whitepaper focuses on how the insurance industry can leverage Digital Intelligence by bridging the gap between expectations and outcomes.
Value chain disruption in insurance: The road to insurance as a platform
This whitepaper explores the “need for speed” within the insurance market and how the speed of change across all industries is demanding a new approach to delighting customers and growing revenue.
Why technology represents the biggest opportunity for insurance distribution
Automation is reshaping the insurance industry, resulting in lower margins and higher customer expectations. Novidea’s research highlights that while the vast majority of respondents perceive the industry and their businesses to be highly tech-driven, actual levels of adoption are stunningly low.
A three-step guide to insurance transformation
The insurance industry is operating in an age of radical disruption, yet insurers and their technology partners have long struggled to balance systems integration with the flexibility needed to adapt to change. This whitepaper provides a three step guide to transformation.
Why insurance companies should re-evaluate operations in a digital world
Today’s insurance customers demand more but the good news, according to most studies, is that consumers are willing to pay more for the value and convenience of a world class seamless experience. This whitepaper focuses on the benefits insurers can achieve by enhancing their digital capabilities.