Digital transformation
356 whitepapers and resources
Infographic: Your guide to the digital revolution of insurance
With increasing industry consolidation, new market entrants, and customer experience at an all-time high, this interactive infographic highlights why there is an urgent imperative for independent brokers to join the digital revolution of insurance in order to future-proof their business models.
Broker Week: How can brokers respond to clients' digital demands?
Many forward-thinking brokers have explored how they can utilise technology to better serve customers and attract even younger, digitally savvy prospects. In this article, Eileen McFadden, general manager, Arnold Clark Insurance Services, outlines the benefits of investing in new technology.
Video: Technology & your next sales win
Tech savvy insurance consumers expect to deal with brokers anywhere, anytime on their terms, as they would with other experience-led brands like Amazon. This video sheds light on how technology is impacting consumer behaviour and how brokers can respond to create an experience-led business.
Webinar: Putting the I in AI - Enhancing claims decisions with AI and analytics
To make end-to-end touchless claims handling a reality, decisions typically made by humans should be complemented by artificial intelligence and analytics tools. Watch this webinar to learn more about the increasingly important roles of AI and predictive analytics in claims handling.
Five ways a digital workforce can transform insurance operations
Effectively deploying a digital workforce can help insurers to break down organisational silos, improve underwriting and loss ratios, whilst also enhancing the customer experience. Download this e-book to find out more about five ways a digital workforce can transform insurance operations.
Webinar: How can insurers adapt to handling the large volumes of digital media now involved in claims?
Insurance companies today are dealing with high volumes of digital media associated with claims processes. In this webinar, an expert panel discuss the impact this trend has had on the claims process, how insurance companies can address this issue and provide a better customer experience.
Why the time is now for the digital workforce in insurance
Adoption of a digital workforce within insurance has been inconsistent. In this podcast, Blue Prism’s Michael Marchuk and Sanjay Kaniyar, a partner with McKinsey & Company, discuss how strategic thinking will lead the industry to see intelligent automation as a driver of real digital transformation.
Infographic: An insurance claims handler's survival guide
With a dramatic rise in unstructured content such as video and images, traditional claims processes need modernising. This infographic highlights how claims handlers can adapt to manage the increasing quantity and variety of content associated with claims.
Customer centricity in the digital age
To succeed in the modern insurance marketplace, carriers must focus first and foremost on the evolving expectations of their customers. This eBook explores the tools, techniques, and strategies carriers can tap into for success, and delves into three key concepts.
How managed digital business service can assist in transforming the insurance of the future
This whitepaper sheds light on the factors shaping the insurance ecosystem of the future and how incumbent insurers can leverage a managed digital business service to achieve a competitive advantage and long term growth, whilst also becoming more customer centric.