Digital transformation
345 whitepapers and resources
Getting digital insurance right starts with content
Digital transformation is changing how insurers focus on customer experience. With these changes the problem of content - documents, messages, text - becomes the next issue to tackle. Watch this webinar to learn how to use content to accelerate the customer experience and improve critical processes.
Overcoming the business challenges to achieve digital transformation
In this report, Guidewire and The Insurance Network reflect and analyse on the findings in a research programme on how to tackle the key challenges in digital transformation as the insurance sector responds to the pandemic and the demands of the digital age.
Embracing claims digital transformation - focus on outcomes
Claims are one of the few opportunities insurance carriers have to deliver a positive, impactful customer experience, build customer loyalty and collect valuable data to help improve operations. This article focuses on the benefits of embracing claims digital transformation.
How digital workers can complement human underwriters and enhance the customer experience
This content focuses on why many insurance companies are turning to intelligent automation to support existing underwriting functions and leverage the value of data. Download this article to discover how digital workers can complement human underwriters and enhance the customer experience.
The strategic intelligent automation index: How boards are shaping future organisational models around a digital workforce
The digital workforce has come of age in 2020 during the Covid-19 pandemic. This report sheds light on Blue Prism’s analysis of annual reports issued by FTSE 350 companies and how boards are shaping future organisational models around a digital workforce.
Solving surges in customer enquiries for general insurers during critical events
This content focuses on how the Covid-19 pandemic has directly impacted call volumes for insurers and their ability to respond to customer enquiries, before highlighting the tools available to manage a surge of enquiries and optimise contact centres.
Digital transformation in the insurance industry: Are you there?
If ever an industry was ripe for digitisation and automation, it is insurance. This content focuses on how changing consumer attitudes and rapidly advancing technology are driving digital transformation within insurance, and how insurers can secure quick wins from modest investments.
Blog: The digital path forward for the broker market
In this blog, Andy Fairchild, CEO at Applied Systems Europe highlights some key takeaways from the annual Applied Digital Broker Survey, four key forces driving change and why now is the time for digital transformation within the broker market.
Innovating for the "next normal": Episode three - creating a culture for innovation success
The sudden switch to get 90% of staff working from home had been operationally feasible in the past, but hadn’t happened due to cultural barriers. This video highlights why culture lies at the heart of innovation success, especially when it comes to adopting new technologies.
Eight traits of next generation insurers and how traditional insurers are holding themselves back
Designed for insurance executives who want to emulate the growth and success of agile, digital-native competitors, this guide explores eight traits of next-generation insurers and what holds traditional insurers back from emulating their success.