Digital transformation
345 whitepapers and resources
Preparing for the insurance customer of the future
Set against evolving customer needs and the digital marketplace is the changing nature of insurance products. This whitepaper focuses on how insurers and brokers can meet the digital challenge and prepare for the customer of the future.
Dynamic discussion: The end of insurance as we know it
‘The end of insurance as we know it’ is an international bestselling book that explains why the industry is experiencing foundational changes that are unprecedented. Renowned author, Rob Galbraith and Duck Creek's CMO, Scott Fitzgerald discuss how insurance leaders can gain a competitive edge.
Five ways insurance will change by 2025
This blog explores five ways insurance will change by 2025. Topics covered: achieving a joined-up customer understanding; transitioning from a digital business to an algorithmic business; risk prevention; tackling new fraudulent activity.
Leveraging digital to transform the customer journey
When thinking about claims and how operating models impact the customer journey, it is important to keep things simple – and digital. This was the key theme during the latest TINtech webinar. Read this blog to find out more.
Partnerships and problem solving: A recipe for success
Support, trust and choosing the right technologies; these were the three key elements for RSA Group as it set about transforming its technology division. This blog highlights the importance of evergreen architecture and how working together is the new standard in what’s best for customers.
The 'low-code' imperative
This whitepaper is based on a survey conducted by Nuxeo and confirms a growing appetite for more agile ways of harnessing critical enterprise content assets, as organisations in all sectors strive to keep up with a fast-changing world.
Combining technology with empathy to strengthen the insurance claims process
This whitepaper considers how technology such as intelligent automation is supporting a new drive for prioritising empathy in the claims process and overall customer journey.
The future of insurance operations
In this webinar, Scott Fitzgerald, CMO at Duck Creek Technologies, Adam Solomon, CIO at Mutual Benefit Group and Vasundhar Kolli, Area Vice President & Client Partner at LTI discuss the future of insurance operations and the adoption of evergreen technologies.
Insurance claims transformation in the digital age
When we talk about claims transformation, we are very much talking about a change in the whole way that consumers perceive insurance and the risk profession. This blog discusses how insurers and their customers can reap the benefits of claims transformation in the digital age.
Insurance customer experience: Meeting the expectations of today’s consumer
Customer experience and satisfaction are critical in insurance, but many in the industry are still in the early adoption stage of digital transformation. This blog focuses on the steps that insurance providers can take to accelerate the shift towards achieving a customer-centric approach.