Regulation
333 whitepapers and resources
Regulation
Insurance market facing changes in risk, regulation and customer expectations
Customer needs and expectations have shifted, risk regulation is changing and insurance providers need to keep pace through use of data. This blog highlights how data can help ensure the right cover is offered at the right price, and empower insurance providers to help customers mitigate risks.
Data-driven decision making to guide insurance pricing at renewal
The insurance market is entering a period of great change and insurers need to become more nimble in response to changing market dynamics. This blog highlights why data-driven decision making will become increasingly important across all parts of an insurance business, not least in risk assessment.
How to manage the most common motor insurance claims complaints using intelligent automation
This blog sheds light on some of the common motor insurance complaints identified by the Financial Ombudsman along with how intelligent automation can help motor insurers to transform customer experience.
Remote working - what the FCA expects
The FCA has recently published its expectations for remote and hybrid working within regulated businesses - including insurance brokers. This article explores how Financial Conduct Authority rules could impact on home and hybrid working.
CASS for insurance: What to expect in 2022
Client money requirements have been at the forefront of many insurance firms' thinking in the last 12 months. With the FCA indicating its intention to increase the scrutiny insurance firms are placed under for their CASS compliance, this blog highlights what the industry can expect in 2022.
Regulation roundup: Fair's fair
BIBA's David Sparkes shines the spotlight on fair value and vulnerable customers in our new quarterly examination of the regulatory landscape.
April shower of changes for employers
Employers might be forgiven for thinking they deserved a little respite from the continually shifting sands of employment regulation. This blog highlights the employment law changes which take effect in April, when the new tax year begins.
Fair value - fair play
The FCA’s rules on fair value have come at the right time, and those not ready to follow them may soon fall by the wayside. This article highlights the implications for insurance brokers.
FOIL Update - The revised Highway Code
From Saturday 29th January, the Highway Code is updated to introduce a hierarchy of road users and seven other categories of changes. This FOIL Update provides a summary of the changes.
Podcast: What does the regulator's greater focus on operational resilience mean for surge planning?
Focusing on the over-riding question: ‘How would the insurance industry respond to a repeat of the 1987 Great Storm?’, in this podcast we reflect on response planning in light of the proposed requirements to strengthen operational resilience in the financial services sector.