Automation
341 whitepapers and resources
Why AI use in insurance legal services is set to accelerate
A recent survey found that, while 69% of the Top 100 firms believed that generative AI will have a positive impact on revenues, 38% of firms were yet to do anything in the AI space. This article explains why the use of AI in legal services could soon accelerate.
Four ways insurers can use AI to defeat disruptor rivals
In this article, Leon Gauhman, co-founder of digital product consultancy Elsewhen, explains how large language models could allow traditional carriers to leapfrog over nimbler insurtech competitors.
How AI is improving pet insurance claims
This article investigates the practical application of artificial intelligence for pet insurance claims.
How holograms and synthetic IDs are transforming fraud
In this article, Joe Stephenson, director of digital intelligence at insurtech Intertel considers the future of insurance fraud, and how holograms in the courtroom could help catch more criminals.
Why generative AI is a commercial insurance game-changer
Experts will tell you that artificial intelligence is the next big thing to happen to commercial insurance, but that’s only partly correct. This article highlights why artificial intelligence isn't the future of commercial insurance but an already embedded part of operations today.
How AI can transform insurance contact centres
The reputation of the industry, and its impact on customer attitude and behaviour, is a constant concern for many. This article explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Scale of insurers’ fight for tech talent laid bare
In August 2023, there were 549 job adverts on LinkedIn posted by insurance companies that featured the terms AI, data science, machine learning or automation. This article reveals, the amount of competition insurers face in attracting tech talent and the type of skills providers are hunting for.
Why AI is a critical requirement for an insurer
In this article, Patrick Hayward, consultant at Altus Consulting, explains why artificial intelligence will become a critical requirement rather than a nice-to-have for an insurer.
Could AI take the heat out of insurance in a changing climate?
In July 2023, the world experienced the warmest global temperature for 125,000 years. Climate change is happening, and it is already impacting all our lives. This article explores why better use of AI in the insurance industry will help it adapt to the challenges brought about by climate change.
Driving efficiency, automation and competitiveness at scale in commercial lines insurance
Insurance Post in association with Insurants recently hosted a roundtable discussion where insurers and brokers discussed a number of pertinent and pressing questions relating to the use of automation and AI at scale in commercial lines insurance. This article provides a summary of the discussion.