Automation
321 whitepapers and resources
Are we looking at fraud wrong? And is AI to the rescue?
Fraud has long been a scourge of the insurance industry, with £1.1bn of fraud still going undetected. This article explores whether AI could be an avenue to revolutionise fraud and the way the industry can approach it.
How struggling consumers are committing one-off frauds
With fraudulent claims adding £50 every year to the total cost of household insurance, this article explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.
Infusing GenAI into insurance
Generative AI (GenAI) could revolutionise the insurance industry. Insurers unprepared for significant changes and new value sources may miss out on its potential. This paper highlights GenAI's most impactful opportunities and demonstrates its real-life applications in the insurance sector.
Insurance must prepare for a rise in deepfake AI fraud
In this article, Scott Clayton, Zurich’s head of fraud, shares how rapidly developing technology and digital manipulation threatens to put additional pressure on claims handlers, as deception becomes harder to spot.
Top five risks that will affect claims in 2024
Research surveyed 325 claims professionals to establish what emerging issues they considered would impact the future of claims. This article delves into the themes revealed to be among the top priority concerns that UK insurers will increasingly have to tackle.
AI insights unveiled: UK insurance leaders navigate the 2024 regulatory maze
Mind Foundry hosted workshops at the Insurance Post AI Summit to explore AI usage, challenges, and collaboration in the insurance sector. This report shares insights from nearly 40 UK insurance leaders in claims, fraud, pricing, and data science, guiding you to navigate the AI landscape effectively.
ARAG Access to justice conference - Panel discussion
The ARAG Access to Justice Conference 2024 served as a platform for uniting legal experts, tech innovators, and social advocates to address pressing questions and chart a course toward a more accessible and equitable future. This is the panel discussion from the event, ARAG UK CEO, Tony Buss.
Navigating AI regulations: Preparing for the EU AI Act and beyond
AI is facing regulatory scrutiny, as seen in the sweeping EU AI Act. As these compliance burdens increase, organisations may soon face greater risks. This guide created by Appian details how you can prepare for AI regulations now.
Digital claims: Closing the loop from FNOL to settlement
The digital world is ideal for logging a FNOL and follow-through claims communications, but the human element still remains irreplaceable. This article explores how to strike the balance between the benefits of an online and automated claims service, and the need for human intervention.
The biggest questions that insurers face about their use of artificial intelligence
This guide created by Mind Foundry, investigates the biggest questions that insurers face about their use of artificial intelligence, and why now is the time to embrace the concept of AI governance.