Automation
341 whitepapers and resources
The tech winds of change: Insurance predictions for 2025
What’s in store for insurance and insurtech over the coming year? In this podcast, Sapiens’ Graham Gordon and Amanda Ingram kick off 2025 with their predictions for the year ahead. Topics covered include customer engagement, hyper-personalisation and AI strategies for insurers.
Blog: Try it, test it, embrace it
It is broadly accepted that AI is changing the face of every industry. Yet it is often approached with caution and fear – but AI could be the key to making your workforce more productive and your business more profitable. This article explains why it’s time to harness a new era of AI capabilities.
Podcast: How to ensure AI doesn't take your job
In this podcast, Sedgwick's Peter Farrelly, Send Technology's Andy Moss and the Chartered Insurance Institute's Ian Simons discuss how AI could transform insurance jobs, and what skills and knowledge humans will require to make sure that this technology doesn't replace them.
Best practices for insurance underwriting case management
Underwriting management is a delicate balance of speed and accuracy. This blog sheds light on four best practices to consider when addressing insurance underwriting process transformation and the key benefits of end-to-end underwriting systems with automation capabilities.
Harnessing responsible AI in the insurance industry
With many businesses shifting to an online presence, the insurance industry has sought to prioritise digitisation and foster innovation with a view to encouraging stakeholder collaboration and driving growth. This article sheds light on how insurers can take advantage of AI in the right way.
How generative AI is everything, everywhere in insurance all at once
This article examines how insurers have been able to swiftly pilot generative artificial intelligence, prove the value of embracing this technology and roll it out across the wider business.
Top benefits of claims process automation
Today’s policyholders expect fast and reliable insurance service tailored to their needs. This content sheds light on the power of connected claims and why leading insurers are turning to process automation to improve customer satisfaction and employee experience.
Human touch is essential for frictionless digital claims
As the claims process shifts towards end-to-end digital claims, where policyholders can easily file claims and manage them online, the insurance industry must be careful not to forget the importance of the human touch. This article considers the points in the process when human contact is required.
Four key takeaways from Insurance Post’s AI Summit
Insurance Post organised a conference for senior-level AI leaders from the UK’s largest insurance companies to discuss strategies for implementing AI, and the challenges and opportunities encountered in their transformation journeys. This article highlights the primary insights from the panels.
Verisk London 2024: Evolving fraud trends
In the third in a series of videos recorded at the Verisk Insurance Conference in London, Insurance Post editor Emma Ann Hughes met with industry experts to discuss fraud trends. This video highlights how AI is disrupting the claims lifecycle and how technology can be used to weed out fraudsters.