Automation
335 whitepapers and resources
Top benefits of claims process automation
Today’s policyholders expect fast and reliable insurance service tailored to their needs. This content sheds light on the power of connected claims and why leading insurers are turning to process automation to improve customer satisfaction and employee experience.
Human touch is essential for frictionless digital claims
As the claims process shifts towards end-to-end digital claims, where policyholders can easily file claims and manage them online, the insurance industry must be careful not to forget the importance of the human touch. This article considers the points in the process when human contact is required.
Four key takeaways from Insurance Post’s AI Summit
Insurance Post organised a conference for senior-level AI leaders from the UK’s largest insurance companies to discuss strategies for implementing AI, and the challenges and opportunities encountered in their transformation journeys. This article highlights the primary insights from the panels.
Verisk London 2024: Evolving fraud trends
In the third in a series of videos recorded at the Verisk Insurance Conference in London, Insurance Post editor Emma Ann Hughes met with industry experts to discuss fraud trends. This video highlights how AI is disrupting the claims lifecycle and how technology can be used to weed out fraudsters.
Why insurers shouldn’t wait for regulatory clarity on AI
This article explains why insurers should put in place good governance to harness the growing capabilities of artificial intelligence now rather than wait for the watchdog to set rules for the use of this technology.
Q&A: Nigel Walsh, Google Cloud
In this article, the global head of insurance at Google Cloud, explains how insurance is moving from predict to prevent, and shares why providers will fall into two buckets when it comes to artificial intelligence over the next 12 months.
Verisk London 2024: Experience the possible
In the first in a series of videos recorded at the Verisk Insurance Conference in London, Insurance Post editor Emma Ann Hughes interviewed speakers and delegates about the transformative power of data, analytics, and artificial intelligence.
Verisk London 2024: Catastrophe modelling
In the second in a series of videos recorded at the Verisk Insurance Conference in London, Insurance Post content director Jonathan Swift met with industry experts to examine how the sector can get a better view of catastrophe risk.
Leveraging AI to accelerate decarbonisation in insurance
In 2024 the FCA’s new rule to combat greenwashing came into effect. The rise of AI presents an interesting opportunity to accelerate efforts towards decarbonisation. This article examines how artificial intelligence could help insurers achieve their Net Zero goals.
The future of embedded insurance: Integrating digital strategies
Embedded insurance is when insurance coverage is seamlessly integrated into the purchase of a product or service. This blog highlights how insurers can unlock the potential of embedded insurance to open up new distribution channels and opportunities for growth.