People Management
329 whitepapers and resources
People Management
The C-suite perspective: What will the future insurance workforce look like?
In a world of change, new technology and a different business environment, one strong undercurrent carries through all board level discussions – what will the future insurance workforce look like? In this video, a panel of insurance leaders discuss how the industry can prepare for the future.
Attracting and retaining talent to overcome the skills gap in insurance
Talent retention and the skills gap have long remained a challenge in the insurance industry. In this video, an expert panel discuss how the insurance industry can become more appealing to talented millennials and the skills which are required for the modern workforce.
Deeply embedded data based operations in insurance
Data is no doubt a topic that underpins the move to a new digital future. Watch this video for advice on how to manage data internally and how data can be used to assess the impact of your workforce.
Helping 'Generation Y' employees adjust to a new work/life balance and managing a new insurance workforce
In this video, an expert panel discuss how insurers can meet the needs of ‘Generation Y’ employees and reap the benefits of an engaged, healthy and motivated workforce.
Upskilling and training to build a digitally literate workforce ready for modern business
As well as providing your workforce with the latest digital equipment, tools and solutions, it is important to ensure that your employees are ready with the knowledge to utilise them. Watch this video to find out how to build a digitally literate workforce ready for modern business.
Blog: Three ways brokers can be more efficient working remotely
Independent brokers have had to evaluate and launch new plans to get staff working from home, whilst continuing to serve customers. In this blog, Andy Fairchild, CEO at Applied Systems Europe, considers how to get the best out of teams who are working from home.
A tour of the modern office: Is there a need for large scale office space in the post-Covid business world?
The change in where we work has happened overnight, with Covid-19 causing the mass migration of insurance staff away from traditional office environments and contact centres. In this video, an expert panel discuss whether the change is permanent and what the future holds for large scale offices.
Infographic: Covid-19 cyber awareness
The ongoing Covid-19 pandemic and economic fallout combined with a shift to remote working has created ideal conditions for cyber criminals. This infographic highlights some key areas where businesses could be exposed to a cyber attack and how cyber coverage can mitigate the risks.
Innovating for the "next normal": Episode three - creating a culture for innovation success
The sudden switch to get 90% of staff working from home had been operationally feasible in the past, but hadn’t happened due to cultural barriers. This video highlights why culture lies at the heart of innovation success, especially when it comes to adopting new technologies.
Innovating for the "next normal": Episode two - customer needs, self-service and automation
This video looks at how the deployment of conversational AI and chatbots can relieve unprecedented levels of calls in insurance contact centres and free up humans to do what they do well, which is providing customer service.