People Management
327 whitepapers and resources
People Management
Has social distancing killed off traditional insurance call centres?
In this webinar, brought to you by Insurance Post in association with SAS, an expert panel discuss the lasting impact of the Covid-19 pandemic on claims handling and whether traditional contact centres will cease to exist in a post-Covid insurance world.
The benefits of natural disaster evacuation coverage and why you need it
Natural catastrophes present serious safety threats as more organisations take on international exposure. Produced by AXA XL, this article highlights why organisations require natural disaster evacuation coverage to protect their people overseas and the key characteristics of the coverage.
Enabling the four stages of Covid-19 recovery with automation
As the insurance industry continues to tackle day-to-day operational challenges associated with Covid-19, some longer-term trends are starting to emerge. This webinar focuses on EXL's four stages of Covid-19 response and how automation will play a beneficial role in the “Future of Work”.
Optimising customer and employee experience in a world of remote work
In a new hybrid world of work, engagement and communication for employers, suppliers, employees and customers will be critical, to deliver the experience that all stakeholders will need. This content focuses on how businesses can optimise customer and employee experience in a world of remote work.
Expert view: Getting employees back to work safely and legally
Getting staff to come back into work prompts a host of legal questions. This content features a link to a guidance document which reviews the government’s guidance on reopening workplaces in relation to the complex health and safety obligations employers are faced with.
Why traditional underwriting is about to be history (and how to be part of the future)
Are insurance companies able to quickly react to the modern world of underwriting? This guide sheds light on why traditional underwriting processing is not meeting the needs of the insured, how underwriting is changing as a discipline and how new technology is driving this evolution.
InsurTalk with Laura Drabik: WSIB's Samantha Liscio on enabling a seamless, digital customer journey
In this podcast, Workplace Safety Insurance Board Chief Technology and Innovation Officer, Samantha Liscio, discusses the insurer’s digital transformation and accompanying cultural shift. The podcast also discusses how WSIB creates production-ready products using a digital factory concept.
Redefining diversity to drive growth and shore up organisational resilience in insurance
Now, more than ever, diversity is a recurring theme in our conversations with insurance leaders. This content focuses on why insurance companies first need to redefine diversity before they can meaningfully embed it into their cultures and reap the true benefits.
Business intelligence: Unlocking the power of data to generate actionable insights
Business intelligence plays an integral role in every organisation, turning data into meaningful information for making the right decisions. This content sheds light on how businesses can get the most out of their business intelligence solutions by aligning data processes with people and technology.
Pandemics & privacy: Managing cyber risks connected to Covid-19
As businesses reopen or consider reopening, any procedure that falls outside of standard operations could be placing companies at increased risk of privacy issues, not to mention cyber risks. Produced by AXA XL, this article focuses on how organisations can manage cyber risks connected to Covid-19.