People Management
329 whitepapers and resources
People Management
Covid and King Canute - who's going to get wet feet?
In this blog, Mike Smart, Sales Director, Duck Creek Technologies, looks back at the effects of the pandemic, how working practices will alter, and the opportunities on the horizon for the insurance industry.
Webinar: The digital innovation gap
This webinar focuses on how companies can change their culture by increasing the level of digital curiosity in their organisation, leading to digital success.
Case study: Zurich UK invests in customers and employees with a successful intelligent automation program
Read this customer story to learn how Zurich UK have scaled intelligent automation in the business to be able to process more than three million transactions with automation, and assist with alignment of resource within different teams and functions.
Preparing for the next normal of work in insurance
This ebook explores what is next for the insurance workforce and what impact the accelerated use of intelligent automation and artificial intelligence will have on the industry.
Building trust in claims
This on-demand webinar asks a panel some important questions around the role claims has to play in building customer trust and how automation helps create a premium customer experience. What do customers want? What should they expect? How do you re-engineer processes with the customer in mind?
Why is inclusivity important for insurers?
Why should insurers be thinking about inclusivity? This blog briefly highlights the benefits of focusing on inclusivity and why Duck Creek has an inclusive design philosophy.
Combining technology with empathy to strengthen the insurance claims process
This whitepaper considers how technology such as intelligent automation is supporting a new drive for prioritising empathy in the claims process and overall customer journey.
How easy is it to change policyholder and employee habits and mindsets to help lay the groundwork for digital motor claims?
In this snippet from a recent motor claims webinar, an insurance panel featuring Hugh Pelling from Blue Prism, Neil Ashley of Aviva, and Peter Edgar of RSA discuss how easy it is to change policyholder and employee habits and mindsets to help lay the groundwork for digital motor claims.
Becoming strategic with intelligent automation: What a difference a crisis makes
For those automating work and augmenting knowledge tasks, the Covid-19 crisis presented a big question: go big, or hunker down? Part one of the ‘Becoming strategic with intelligent automation’ series focuses on how leading businesses responded to the Covid-19 pandemic and how the choice played out.
A guide to intelligent automation for the insurance back office
This ebook provides a guide on how to identify the functions and processes where automation can make an immediate impact in the insurance back office, and how to engage your people with a new approach to work.