Managing Your People
165 whitepapers and resources
Managing Your People
View from the top: Creating customer-centric insurers
In this article, Amanda Fox, chief customer officer at Markerstudy, outlines the importance of communication, product design and employee engagement for insurance businesses pursuing a truly customer-centric approach.
Blog: Ensuring insurance broker business resilience in times of crisis
Taking a proactive approach to disaster preparedness can reduce stress and ensure that brokers recover quicker should adversity strike. In this article, Adam Tier, head of underwriting at Ansvar Insurance, outlines the steps intermediaries can take to improve their resilience.
Challenging the stigma of neurodiversity
In this content, ARAG’s partners at Vita Health Group talk about where the term ‘neurodiversity’ comes from and challenge the stigma of neurodiversity. The content also highlights different neurodivergent conditions and provides a short guide to attention deficit hyperactivity disorder (ADHD).
View from the top: Aon’s Helen Payne on human sustainability
Organisations are increasingly thinking about people risk, recognising that employees are their most valuable intangible assets. In this article, Helen Payne, UK director of human sustainability at Aon, outlines what steps firms are taking to look after their employee’s wellbeing.
Why culture is vital to attracting and motivating staff in the broker market
Culture is a significant factor in recruitment and attracting people to the insurance industry, during the most difficult period for hiring in the broker market’s history. This article highlights why culture holds the key to attracting and motivating staff in the broker market.
How to attract fresh talent to the loss adjusting industry
There is an ongoing war for talent in the loss adjusting industry. In this article, Sonya Tolson, chief people officer of McLarens, examines the steps the loss adjusting industry needs to take to have a broader appeal while continuing to attract senior adjusters.
Busting the myth of ‘Blue Monday’
‘Blue Monday’ is the name given to the third Monday in January which has been dubbed the most depressing day of the year. The psychologist who coined the term has since said he believes ‘Blue Monday’ is a “self-fulfilling prophecy”. The content busts the myth of ‘Blue Monday’.
View from the top: QBE's Emma Higgins on listening to what employees want
In this article, Emma Higgins, chief people officer at QBE International, argues that updating employment offerings in line with ideas from employees is the answer to the great resignation.
Takeaways from the Women in Insurance Summit
Last week, a group of staff from ARAG took the train up to London for the UK Women in Insurance Summit at Canary Wharf. In this blog, ARAG’s Katie Furse, Bianca Allison and Lisa Abrahams share some takeaways from the event.
Seasonal affective disorder (SAD)
As we move through the shorter winter days, many of us will find that it’s becoming harder to get outside. However, getting fresh air, is essential to our wellbeing and mental outlook. This article looks at how seasonal affective disorder can affect us and the benefits of spending time outdoors.