Strategy
1173 whitepapers and resources
Strategy
In-depth - Personal lines: The pursuit of leisure
Tapping into hobbies and sporting pursuits can result in profitable business for brokers, but any attractive niche is competitive. This in-depth highlights some specific opportunities available within the leisure market and how brokers can win and retain business.
Digital insurance Q&A: Leveraging customer journeys for better business results
Insurers need to engage, impress and innovate to stay relevant. Customer journeys are a tool that they can use to rethink and redesign - and achieve better business results. Here are the key takeaways from our webinar on Digital Insurance featuring Oliwia Berdak of Forrester Research.
Blog: Model behaviour for insurance risk prediction - destroying the myth of the magic funnel
In this blog post, Alan O’Loughlin, head of analytics and statistical modelling at Lexis Nexis Risk Solutions, highlights how insurers can gain a strategic advantage over their competitors by maximising their data models to create more intelligible insights.
Constructive conversations: Building customer-focused operations
In this article, Justin Gress, Director of Strategic Operations, North America Construction at AXA XL, explains the characteristics of a Target Operating Model and why it’s important for companies to have the right TOM in place in order to fuel growth, drive innovation and improve customer service.
Webinar: Digital insurance - Leveraging customer journeys for better business results
By watching this webinar you will learn: how customer journeys can become part of your design and delivery process; how you can begin your digitalisation effort; and the challenges in execution you need to be aware of.
Blog: High-stakes cyber security
As high-profile, large-scale data breaches hit the headlines more and more regularly, the question of ‘cyber trust’ is becoming a key concern for increasingly discerning citizens. This blog post highlights why insurers must guard their customers' data wisely to maintain their trust.
The currency of cyber trust - your customers' attitudes to cyber security
This two page report highlights how effective cyber security is not only essential to insurance companies’ ability to innovate through technology, it’s now an important element of customer engagement.
Take 5 with Nancy Bewlay, AXA XL's Chief Underwriting Officer, Global Casualty
Traditionally, chief underwriting officers were called into underwriting situations to make decisions on the toughest risk, however a bigger part of the role today is keeping an eye on the big picture. In this Q&A, Nancy Bewlay, AXA XL’s CUO, Global Casualty sheds light on the role of a CUO in 2019.
Full year review 2018 by Simon McGinn
In this end of year review, Simon McGinn takes a look back at the past 12 months, considering various hot topics and issues like Brexit, legislative changes and the ongoing matter of broker market consolidation. This feature also looks at 2019 and beyond.
Insurance reconciliation research
Out-dated and manually intensive collection and reconciliation systems have a stranglehold on the insurance sector, stopping companies from getting any satisfaction from the moving feast of payments. This whitepaper sheds light on how the industry is managing this financial merry-go-round.