Strategy
1198 whitepapers and resources
Strategy
Transformation across the insurance lifecycle for better service and reduced cost
This case study focuses on how EXL worked with one of the world’s largest publicly traded P&C insurance firms to rapidly transform its insurance value chain, restoring profitability and establishing the insurer as a formidable digital-era competitor.
Digital transformation of the marketing function for UK insurers
EXL’s research on UK insurers reveals a strong positive relation between the earned media value of the social media buzz, brand consideration and market share. This article looks at what digital transformation means for UK insurers’ marketing functions and how they engage with consumers.
A BIBA brokers' guide to claims inflation trends
The world of insurance claims is constantly evolving, against a backdrop of changing legislation, emerging technologies and social trends. Designed for brokers, this BIBA guide takes an in-depth look at the issue of claims inflation, including the latest claims trends and regulatory developments.
Growing your insurance brokerage through M&A - How technology can help
In this whitepaper we describe the main challenges insurance brokerages are likely to face when integrating a merger or acquisition and outline how technology can help.
Mind the gap: Using external data to reduce pricing disparity in property underwriting
To uncover the key challenges faced by property underwriters and the tools being used to manage property risks, Post in association with Verisk recently surveyed 73 front-line specialists. This report sheds light on how successful insurers are using external data to support property underwriting.
Digital intelligence: Achieving the promise of digital insurance
EXL’s research suggests that many organisations are struggling to generate the business value they expect as a result of digital transformation. This whitepaper focuses on how the insurance industry can leverage Digital Intelligence by bridging the gap between expectations and outcomes.
Value chain disruption in insurance: The road to insurance as a platform
This whitepaper explores the “need for speed” within the insurance market and how the speed of change across all industries is demanding a new approach to delighting customers and growing revenue.
Why technology represents the biggest opportunity for insurance distribution
Automation is reshaping the insurance industry, resulting in lower margins and higher customer expectations. Novidea’s research highlights that while the vast majority of respondents perceive the industry and their businesses to be highly tech-driven, actual levels of adoption are stunningly low.
A three-step guide to insurance transformation
The insurance industry is operating in an age of radical disruption, yet insurers and their technology partners have long struggled to balance systems integration with the flexibility needed to adapt to change. This whitepaper provides a three step guide to transformation.
The three top challenges for insurance firms and how application integration can help solve them
This whitepaper explores some of the approaches best suited for responding to three top challenges facing insurance firms and the ideal application integration architecture that underlies these approaches.