Strategy
1144 whitepapers and resources
Strategy
Get back to work - preparing for a return to the office
Despite “freedom day” being delayed for now, many companies have been putting the finishing touches to office moves or remodelling to ensure new workspaces are ready for employees to return. This blog highlights some of the key issues for employers to consider ahead of a return of the office.
The board room: Is the customer always right?
In this video, an expert panel discuss the latest considerations for customer friendly service within insurance, how to keep customers well informed and how insurers can build on excellence when feedback is already positive.
Spotlight: Technology - A digital future
From predictive fraud analytics to in-home and vehicle telematics, the insurance industry is booming with innovative new capabilities and solutions. This spotlight focuses on why now is the time for insurers to invest in innovative solutions or risk being left behind in an ever-changing market.
Flexible working - the new normal?
A huge number of people will be heading back to the workplace at some stage this summer. This blog highlights why flexibility is key for organisations as they navigate the new normal, the implications for employees and some of the HR issues that may arise.
Employers' guide: Ending furlough and requiring employees to return to work
As the vaccine programme accelerates and lockdown gradually starts to lift, many employers will be turning their attention to unfurloughing their workforce and/or encouraging their employees to return to the workplace. This article lays out the answers to the most common employer uncertainties.
Becoming strategic with intelligent automation in insurance: How three insurance companies are achieving their transformation goals
What will the insurance industry look like in ten years and what role will intelligent automation play? This whitepaper sheds light on how the world of insurance is expected to change by 2030 and three areas insurers need to focus on today in order to future-proof their business models.
Spotlight: Embracing evergreen technology
Staying ahead of the technology game delivers so many benefits and insurers are constantly looking out for what’s new. This spotlight focuses on how evergreen technologies can help insurers to develop new products quickly, attract new talent into the industry and reduce costs.
Claims spotlight: How a bespoke service can ensure a better experience for customers
In taking a ‘listen, solve and deliver’ approach, insurance claims specialists can gain a deep understanding of the client and that means their policy wordings, what in-house resources they have and also, importantly, their philosophy. Download this claims spotlight to find out more.
Digital platforms: Delivering the ultimate digital experience
Delivering the ultimate digital experience for insurance customers is one of the top priorities for insurers. In this video, Brian Pierz of The Hartford Insurance Group talks with SMA's Karen Furtado about key considerations for delivering market leading digital experiences to customers.
ID matching to help build more transparent insurance pricing and a better customer journey
M&A activity, providing fair value to customers, pricing transparency and high levels of switching have made customer data management a key challenge for insurers. This blog highlights how ID matching can help insurers build more transparent pricing and a better customer journey.