Strategy
1171 whitepapers and resources
Strategy
Insurance customer relationships: Making a great first impression
How can insurers and brokers create meaningful and long lasting customer relationships in a digital world? This content focuses on how onboarding sets the tone of insurance customer relationships, top tips for creating a positive first impression and using technology to complement human contact.
X-industry automation best practice - The tech behind the new and improved customer experience in retail
What can the insurance industry learn from other industries that are blazing a trail with tech? This paper explores how intelligent automation is transforming the customer experience in retail, from understanding consumers through data to providing personalised online experiences.
How can insurance brokers unlock their full digital potential?
In a digital world, how can insurance brokers adapt to meet the evolving needs of their customers and stand out from the crowd? In this webinar, an expert panel discuss how brokers can become equipped with the knowledge and tools to harness digital technologies to win new customers.
Driving business growth for insurance brokers
In this webinar, an expert panel discuss the specific skills insurance brokers require to reach their full potential, why learning and development is an essential part of the business growth puzzle and how to attract the next generation of talent into the broker market.
Five essentials for delivering a modern claims experience
Today’s policyholder expects a fast, frictionless and transparent claims experience. How can insurers proactively engage policyholders and optimise claims workflows? This content focuses on five essentials for delivering a modern claims experience.
What does a technology-driven omnichannel experience mean for insurers and consumers?
This article looks at how customer demand is changing insurance, what omnichannel customer experiences are and how they can be achieved through intelligent automation and Blue Prism Cloud SaaS (software as a service).
How to get intelligent automation-driven work transformation done
The question for insurers is now not what to automate, but how easy and how fast the benefits can be gained at scale. This blog looks at how a cloud automation strategy can help insurers to absorb intelligent automation’s potential quicker and gain a competitive edge as a result.
Insurance innovation: Seven disruptive ideas changing the insurance industry
How can insurance innovation help carriers win over and retain their customers? This blog sheds light on seven concepts and technologies that are and will continue to disrupt the insurance industry and redefine expectations for insurers.
Top six challenges facing the insurance industry & how to solve them
This blog takes a look at six of the biggest challenges facing the insurance industry, along with ideas and innovations to solve them.
The board room: Building business out of Covid-19
In this content, Nic Brown, sales and marketing director, Markel UK, shares his views on the major growth areas in the UK insurance market post-lockdown, the pillars of success for a modern post-pandemic insurance company and the positive changes to emerge in the coming months and years.