Strategy
1171 whitepapers and resources
Strategy
Report: Transforming general insurance
The Insurance Network and Guidewire conducted a survey and panel discussion to establish the major drivers setting technology strategy in UK general insurance and to identify current key challenges in digital transformation. This report provides a summary of the survey results and panel discussion.
Discover the power of PayPal for your revenue growth
Did you know that PayPal can help empower you to increase conversions, repeat purchases and help improve your Net Promoter Score (NPS)? Read the latest report from PayPal and Nielsen, based on the conversations with 315 UK enterprises across 11 verticals.
The hidden risks of being poor: The poverty premium in insurance
This report from the Institute and Faculty of Actuaries and Fair By Design details how those who need insurance the most are often priced out or left out, leaving them unable to access the protection insurance provides.
Spotlight: Combining the human touch with technology to meet the needs of insurance customers
By building a diverse workforce that more accurately reflects an insurer’s customer base, it becomes easier to create relevant products and services. This spotlight highlights how insurers can combine the human touch with technology to provide solutions which are tailored to customers' needs.
Webinar: Digital claims - the final frontier
Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios and improve the customer journey. In this webinar, an expert panel discuss the factors which are reshaping the claims landscape and the benefits of embracing digital claims.
Webinar: How can insurers rise to the challenge posed by digital disruptors?
Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does? In this webinar, an expert panel discuss how insurance companies can become truly customer centric and rise to the challenge posed by digital disruptors.
Spotlight: Better, faster decision-making
With insurance evolving at an unrivalled pace, the nature, frequency and severity of risk has changed. This spotlight focuses on how insurers can adapt quickly to this new environment by leveraging smart loop analytics to make ‘brilliant’ decisions.
The real difference between insurtechs and traditional insurers is culture, not technology
The pandemic has highlighted the digital divide between traditional insurance companies and their more agile insurtech counterparts. This article highlights why the real difference between insurtechs and traditional insurers is often culture, rather than technology.
Beyond the use case: Best-in-class digital insurance
What does leading-class digital insurance look like today and how can insurance companies improve their digital experiences and customer engagement? This report sheds light on two models of customer-centric value and how to achieve leading class digital insurance offerings.
Three innovation strategies seen in Europe
Using the right modern technology ingredients to improve the customer journey and drive business growth is vital for the future success of the insurance industry. This blog sheds light on three innovation strategies which have been adopted in insurance markets in Poland, Scandinavia and Italy.