Strategy
1171 whitepapers and resources
Strategy
Has lockdown broken the magic of brokers?
Insurance brokers have always had a special relationship with their customers, but with more consumers turning to digital channels to communicate directly with their insurer, what role will brokers play in the ‘new normal’? Download this blog to find out more.
Five trends that will impact the insurance market
Trends in the insurance industry are emerging that impact how insurers evaluate data and service their customers. This content highlights five trends which EXL anticipates will impact the insurance market as it seeks new ways to react to planned and unplanned conditions.
The future of pricing: How can insurers use data and technology to remain competitive?
The FCA’s final report on its market study into general insurance pricing practices proposes several reforms to ensure fair value for customers. In this webinar, an expert panel discuss what the future holds for insurance pricing and how insurers can adapt by adopting different pricing techniques.
Reputation recovery
Recent commentary and media coverage about the FCA’s business interruption insurance test case has hit the reputation of the insurance profession. The Society of Insurance Broking’s Kevin Hancock explains why brokers must take a proactive role in rebuilding perceptions of insurance.
Enabling digital transformation: It’s never “done”
P&C insurers attending Connections Reimagined identified “enabling digital transformation” as their number one strategic imperative for 2021. This blog highlights why digital transformation is not a one-time process and why insurers’ strategies should continue to change and be refined.
Delivering service excellence today is the expectation
Today’s customers love when their insurer understands their wants and needs in the context of their lives. This blog outlines how traditional insurer-customer relationships have evolved and how insurers can adapt to meet rising customer expectations.
Managing indemnity spend on escape of water claims
According to the ABI, insurers are paying out an estimated £2.5 million every day for escape of water claims costs. In this webinar, an expert panel discuss how insurers can make use of smart technology to tackle rising EoW claims costs and improve the claims journey for policyholders.
Simplifying complex insurance
What are the common challenges of complex commercial and specialty business processing? Watch this video to discover more about how Guidewire simplifies complex commercial operations. Topics covered include inwards reinsurance, delegated authority and the London Market.
The role of intelligent automation in securing remote workers and safeguarding corporate data
When the pandemic hit, there were limited opportunities to consider the security impact of remote working. This blog discusses the importance of data and employee security moving forward and how intelligent automation can help.
Discussing the nature of digitisation and how to transform an insurance business with Old Mutual
Old Mutual, a long-established insurance company, has used intelligent automation to reinvent its approach to business and customer experience. In this blog, Old Mutual leaders discuss the insurer’s two-year journey and the impact of automation on its customers.